Support Center


  • How to Set Up Online Rent Collection

    First, double check your rent amount. You can change it at Properties > Edit Lease Terms. Then, follow thes...

    Jan 23, 2018 12:39PM MST
  • All You Need to Know about ACH Rent Collection

    ACH rent collection is not a wire-transfer. The payment process requires multiple steps and takes approximatel...

    Feb 26, 2018 09:57AM MST
  • Video: Set Up for Online Rent Collection

    **** Please note, the screenshots used in this video are outdated. However, the video covers everything you sh...

    Dec 07, 2016 01:16PM MST
  • What Is the Tenant Payment Center (TPC)

    The Tenant Payment Center (TPC) is the secure web site, or payment gateway linked to your LeaseRunner account,...

    Jan 05, 2018 12:35PM MST
  • Tenant’s Setup Process for Online Payments

    Creating TPC Account After you emailed the Rent Payment Instructions to your tenant, she has to setup an acco...

    Jan 05, 2018 12:55PM MST
  • Who Pays the $4 ACH Fee?

    It is completely your choice whether you will cover the fee or you assign your tenant to pay the fee. Changin...

    Jan 05, 2018 12:56PM MST
  • Types of Rent Payments

    Tenants can pay online their rent, as well as any required deposits (security, pet), pet fees, late fees, etc....

    Jan 05, 2018 12:59PM MST
  • What Types of Accounts Can Renters Use to Pay Rent

    Tenants can make rent and security deposit payments through the Tenant Payment Center using a checking or savi...

    Jan 05, 2018 01:01PM MST
  • What Is ACH

    ACH = Automated Clearing House. The process is similar to writing and depositing a check manually without the...

    Aug 24, 2016 02:19PM MDT
  • Late Fees

    LeaseRunner does not charge late fees to your tenants on your behalf if the tenant's rent payment is late. The...

    Jul 25, 2014 03:28PM MDT

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