Support Center


  • Building Lease Document Batch

    Before you build lease documents: 1. Review document templates you will use: Make sure you are happy with th...

    Jan 05, 2018 01:07PM MST
  • E-signing Lease Documents

    After you send the documents, the primary tenant will receive them within 5 minutes. The status will change fr...

    Dec 09, 2016 03:17PM MST
  • How To Check Status of the Sent Document?

    You can always check where the document is and whose turn it is to sign using the "Status Details" button at T...

    Dec 09, 2016 03:21PM MST
  • Cosigner Agreement

    If you chose to have a cosigner involved in the signing process, you may have already requested a rental appli...

    Dec 09, 2016 03:57PM MST
  • How to Send a Reminder Email to the Next Signer?

    If it has been a couple of days since you have sent your document batch for e-signatures and it hasn't been re...

    Dec 09, 2016 03:33PM MST
  • "History" Button

    The History button provides timestamps, IP addresses, and email addresses of all parties who signed the docume...

    Dec 07, 2016 12:12PM MST
  • Signed Lease Document - PDF

    The signed document is emailed to all parties and saved in your LeaseRunner account. You will always be able t...

    Dec 09, 2016 03:37PM MST
  • Changing Signer's Email Address on Lease Documents

    You can change the tenant's email address at his Tenant Details page > Tenant Info > change email > S...

    Dec 07, 2016 12:18PM MST
  • Editing Sent Documents

    Once documents have been sent for e-signatures, they cannot be edited. However, you can always cancel the sen...

    Dec 07, 2016 12:22PM MST
  • Renewing a Lease with Existing Tenants

    This is very simple: Go to LEASE > select property/unit (if applicable) > select appropriate lease temp...

    Dec 09, 2016 03:46PM MST

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