1. If your tenant screening request bounced due to invalid email address:
You should have received an email "Email Bounce Notice". Follow the instructions from the email to quickly update the email address on file and re-send the request to your applicant.
Otherwise, follow the instructions below.
2. Changing applicant's email address for any reason:
Go to Properties > Manage Occupants > View the applicant > Send Reminder Email (from one of the requested services). You will be offered to update the email address.
Please contact us at email@example.com or 303-468-8018 if you need help.