Support Center

What Is the Tenant Payment Center (TPC)

Last Updated: Aug 23, 2016 05:05PM MDT

The Tenant Payment Center (TPC) is the secure web site, or payment gateway linked to your LeaseRunner account, where your tenants can make rent and other payments to you upon your invitation to submit their payments online. Each tenant has their own secure login.

Our Requirements

We require your tenants to have completed Credit Report on file prior to inviting them the the TPC. If you wish to send the invitation to a tenant without a Credit Report on file, please contact us so we can accommodate your request manually. 

Inviting Your Tenants
On the Dashboard > SCREEN click Send Payment Instructions and LeaseRunner will e-mail your tenant a secure account number he will use to register on the Tenant Payment Center.  

Authenticating Tenant's Bank Account
We make sure your tenant is authorized to use the bank account he entered at the TPC to pay rent. We charge two micro-charges (each less than $1) to the bank account. Within three business days, your tenant will see the charges in his online banking account, and he simply types them into his TPC account. At this point, your tenant can make an online payment.  

Please allow at least three business days for your tenant to verify their bank account information before he or she can initiate a first payment. This is a security step LeaseRunner requires in order to prevent fraudulent transactions.

Making a Payment
For security, tenants can make only one payment every 7 days. If your tenant should need to make a second payment sooner, they are advised to call us and we can manually reset their account to accommodate multiple payments.

Multiple Payments
If your tenant is due multiple payments, e.g. security deposit, monthly rent, or additional fees, they can sum all payments into one and edit the pre-populated rent amount. Please note there is a $5500 limit for each payment.

How Long Does It Take?
Payments take between five to six business days to appear in your account. If payment is initiated before 2 PM (MDT), it will take five business days. If initiated after 2 PM (MDT), you will see the funds in your account on the sixth business day! Your tenant can also sign up for Autopay, allowing him to make automatic payments to you on the first of each month. 

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